Trade Customer FAQ

How much is shipping to a mainland US state? How much is shipping to Canada?

We charge a 10% freight charge of the entire order value for shipping within the mainland USA. We charge a 22.5% freight charge to cover all duties/shipping charges to Canada.

Is there a minimum order value?

Our minimum order and reorder value is $175.

How long does it take to process my order?

We begin to process your order as soon as we receive it; your order is usually ready for dispatch within 2 working days subject to stock availability.

How long will it take to get my order to a US mainland state?

We use UPS to fulfill all orders. We allow 7-10 business days for you to receive your order.

Can I add to my order after I have sent it?

We process orders in the quickest possible time so it's unlikely we will be able to assist you with an addition once your order has been placed.

What happens if I want to return the items I have ordered?

We hope that you will be delighted with all the goods you receive, but if for any reason you are dissatisfied, simply contact us to arrange returning the items within 7 working days after receipt. We can only accept the return of goods if they are unopened, unless they are received damaged.

My items have arrived damaged, faulty or missing?

We are very sorry to hear this, so we can make a claim with our carrier please do ensure you notify us in writing to info@talkingtables.com within 7 days of receiving your order. Unfortunately due to the terms and conditions with our carrier, we cannot accept claims sent after this period of time.

Do you ship backorders?

Yes we ship backorders and we do not charge extra shipping on sending backordered items.

Do you allow the resale of Talking Tables products on third party websites such as Amazon, Facebook, Ebay, Etsy?

Talking Tables does not allow the resale of our products on any third party sites. As a company we invest significantly in product innovation and unique developments. We have a strong sense of brand that we wish to protect and develop further.  We feel the auction style nature of these sites can misrepresent the premium quality of our brand. If you do see our products on reseller sites, we do have a few selected strategic resellers within the US which we implemented as a program in 2017. We shall be working with them in 2018 to review the success of the program.

I have a store/website and would love to stock Talking Tables, do you supply wholesale?

Yes we certainly do, we check all applications to make sure your store/website will be a good match for our premium brand. We reserve the right to refuse any application where will feel our brand would be misrepresented, or where selling our stock in your store could cause conflict with existing Talking Tables stockists very nearby. You can fill out a trade registration here: https://trade.talkingtables.com/pages/trade-new-account

My website/store is not yet ready to trade, can I still apply for a trade account?

Yes, you can apply for an account, but we cannot allow access until your website is ready and we can ascertain you are buying for business purposes.

Can we use your images for our website?

Yes, once you are approved as a Trade customer you will be given access to our Image Library.